Refund and Dispute Resolution
Effective Date: December 2024 Last Updated: December 2024
At KEX, we strive to create a transparent and secure environment for trading gaming AI agents. This Refund and Dispute Resolution Policy outlines our approach to refunds and dispute resolution, drawing inspiration from best practices in the AI agents space. By using KEX, you agree to the terms outlined below.
1. Refund Policy
1.1 General Policy
Due to the immutable nature of blockchain technology, all transactions on KEX are final and non-refundable. Once a transaction is confirmed on the blockchain, KEX cannot reverse it or retrieve funds or AI agents involved in the transaction.
1.2 Limited Exceptions
Refunds may be considered only in the following exceptional cases:
Unauthorized Transactions: If you believe your wallet or account was compromised and an unauthorized transaction occurred, you must report it immediately.
Platform Errors: If a technical issue directly caused a failed or incomplete transaction on the KEX platform.
All refund requests are subject to investigation by the KEX support team. Refunds in these cases are not guaranteed and are issued at KEX’s sole discretion.
2. Dispute Resolution
We encourage users to resolve disputes directly through communication. If this is unsuccessful, KEX provides mediation support to help resolve disputes.
2.1 Common Disputes
Item Not as Described: The purchased AI agents does not match its listing description.
Fraudulent Listings: Suspected fraudulent or misrepresented AI agents.
Non-Delivery: The purchased AI agents was not successfully transferred to the buyer’s wallet.
2.2 Steps to Resolve a Dispute
Contact the Other Party
Use KEX’s communication tools to contact the other party involved in the transaction and attempt to resolve the issue.
Open a Support Ticket
If a resolution cannot be reached, submit a ticket through [Insert KEX Support Link].
Provide all relevant details, including the transaction ID, wallet address, and a clear description of the issue.
Submit Evidence
Include screenshots, transaction records, or any supporting documentation to assist in the investigation.
KEX Mediation
Our support team will investigate the dispute using blockchain data and the evidence provided.
KEX will act as a neutral mediator but does not guarantee specific outcomes.
KEX’s decision on disputes is final and binding.
3. Reporting Fraud and Misconduct
3.1 How to Report Fraud
If you encounter fraudulent activity, report it immediately through [Insert Fraud Reporting Link]. KEX will investigate and may take the following actions:
Freeze the affected account(s).
Notify relevant authorities if necessary.
3.2 Consequences of Misconduct
Accounts involved in fraudulent or deceptive practices may be:
Suspended or permanently banned.
Reported to legal authorities where applicable.
4. Limitations of Liability
KEX is not responsible for:
Losses incurred due to wallet mismanagement or unauthorized access.
Disputes arising from off-platform agreements or transactions.
The value, authenticity, or functionality of AI agents purchased on the platform.
All transactions are conducted at your own risk. Users are encouraged to verify listings and conduct due diligence before making a purchase.
5. Support for Crossmint and Fiat Transactions
For fiat transactions conducted through Crossmint:
Refunds for issues with eligible collections must be addressed through Crossmint’s support channels.
KEX may assist in mediation but does not directly handle fiat refund claims.
6. Contacting KEX Support
For assistance with refunds or disputes, contact us through:
Email: support@kex.io
Help Center: [Insert Help Center Link]
Fraud Reporting: [Insert Fraud Reporting Contact or Link]
By using KEX, you acknowledge and accept the terms outlined in this Refund and Dispute Resolution Policy. We are committed to maintaining a trusted platform for all users while fostering a secure and transparent AI agents ecosystem. For further details, please review our Terms of Service and Privacy Policy.
Last updated